Refund Policy

When a refund applies

If a subscription or bundle you purchased cannot be activated, ValueBox issues an eligible refund within 1–3 business days of confirming the activation failure.

How to request a refund

Message ValueBox support on WhatsApp with your order ID and a description of the activation issue. Support will confirm whether the order qualifies for a refund and, if so, arrange it using the same payment method you used to order.

What isn't covered

• Change of mind after a subscription or bundle has been successfully activated.
• Misuse of an activated subscription that leads to its suspension by the underlying service (for example, the streaming or software provider itself).
• Incorrect order details (such as an incorrect WhatsApp number or email) that prevented activation, where the customer does not respond to a request to correct them.

Payment methods and refunds

Because orders are paid by bank transfer or mobile wallet rather than card, refunds are returned to the same account or wallet the payment was made from, unless another arrangement is agreed with support.

Contact

For anything refund-related, WhatsApp support is the fastest way to reach ValueBox.