Frequently asked questions
Renewals, payment methods, activation and refunds — explained before you order.
Do I need to create an account to order?
No. ValueBox uses guest checkout — there's no account or password to set up. You just need a WhatsApp number to receive your order confirmation.
How do I pay?
At checkout, ValueBox shows payment methods for your selected country — a bank transfer option, plus mobile-wallet options. If a wallet option converts to PKR, the converted amount is always shown clearly before you pay.
How quickly is my order processed?
After payment verification and receipt of the required details, ValueBox processes the order as soon as possible. Exact timing can vary by product and activation requirements.
What happens if my subscription can't be activated?
If the purchased subscription cannot be activated, an eligible refund is processed within 1–3 business days.
How do I renew my subscription?
Renewals are handled through WhatsApp. ValueBox may also send renewal or payment reminders through WhatsApp before your plan expires.
Can I order more than one subscription or bundle at once?
Yes. Add as many subscriptions and bundles as you'd like to the same cart before checking out — they'll be confirmed together in one order.
What's the difference between the access types shown on a product page?
"Personal" plans are usually activated using your own email address. "Non-Personal" (or shared/device-limited) plans are activated on a managed account for a set number of devices. Each product page states exactly which applies and what it costs.
Which countries does ValueBox sell to?
ValueBox currently sells to the United Arab Emirates and Saudi Arabia, priced in AED and SAR respectively. Use the country switch in the header to see pricing for your country.
I think I entered my WhatsApp number incorrectly — what should I do?
Message ValueBox support on WhatsApp with your order ID as soon as possible so the correct number can be updated before your order is processed.