Privacy Policy

Information ValueBox collects

When you place an order, ValueBox collects the information needed to create and fulfil it: your WhatsApp number (required), and your name and email if you choose to provide them. Your order — the products or bundles selected, the country, currency, total and payment method — is stored alongside this.

How this information is used

• To create your order and confirm it with you on WhatsApp.
• To provide support for an existing order, including renewals and refunds.
• To send renewal or payment reminders related to an order you've placed.

ValueBox does not sell customer information to third parties.

Where information is stored

Order records are stored using Supabase, a database and authentication provider. Access to order data is restricted to authorized ValueBox administrators through a login-protected admin area.

Country detection, analytics and advertising technologies

ValueBox uses a best-effort IP-based country lookup through ipwho.is to decide whether to show UAE/AED or Saudi Arabia/SAR pricing. If the lookup is unavailable, the storefront defaults safely to UAE/AED and you can change country manually. ValueBox also uses Google Analytics (GA4) and the Meta Pixel to understand site usage and measure advertising effectiveness. These services may use cookies or similar technologies and process data under their own privacy policies.

Subscription request form

If you use the marketplace request form for a service that is not listed, the form does not save your entries to the ValueBox database or browser storage. It creates a WhatsApp message on your device using the service name, requested duration and WhatsApp number you entered. The message is only sent after you continue in WhatsApp.

WhatsApp

Order confirmation, support and optional subscription requests can continue over WhatsApp. Messages you send to ValueBox on WhatsApp are subject to WhatsApp's own privacy policy in addition to this one.

Your choices

You can ask ValueBox what information is held about an order, or ask for it to be deleted where it's no longer needed for a legal or accounting purpose, by messaging support on WhatsApp.

Changes to this policy

This policy may be updated from time to time as ValueBox's tools or practices change. The date at the top of this page shows when it was last revised.